Shipping

Our shipping policies are designed to be fast, easy, and customer-friendly.

We ship worldwide from our U.S. distribution center.

All delivery estimates refer to business days — weekends and holidays are excluded.

How much does standard shipping cost?

For orders under $59, standard 6-10 day shipping is a flat $2.99 for US orders.

How does free expedited shipping work?

Free expedited shipping is offered at checkout for all orders over $59 after discounts and coupons and exclusive of tax. If it doesn't appear, the cart's subtotal hasn't reached $59.

Estimated delivery times:

  • United States: 3–5 business days
  • Canada: 8–14 business days
  • Europe: 9–20 business days
  • Everywhere else: 10–25 business days

These timeframes are approximate and not guaranteed. Weather, carrier volume, and seasonal demand can cause delays. For international shipments, estimates do not include time spent in customs.

Customers shipping to Brazil or Argentina, please visit here for details.

What are the options for faster shipping in the U.S.?

U.S. customers can choose from these expedited services, in business days:

  • 3-5 Day — flat rate $5.99
  • 2-Day — Calculated at checkout
  • 1-Day (Overnight) — Calculated at checkout (sent with UPS or FedEx)

Orders placed by 1 p.m. EST on a business day will ship the same day. Unforeseen events (severe weather, labor disputes, etc.) can delay delivery; we cannot refund shipping for delays outside our control.

Important: For 2-Day and Overnight services, please use a street address — not a PO Box — to ensure the speed you selected.

What are the options for shipping around the world?

We offer three international services: Economy (non-tracked), Premium (tracked), and Express (tracked private carrier).

Economy (non-tracked)
  • Canada: 15–24 business days
  • Europe: ≈ 30 business days
  • Everywhere else: 30–45 business days
Premium (tracked)
  • Canada: 8–14 business days
  • Europe: 9–20 business days
  • Everywhere else: 10–25 business days

Premium (Expedited) shipping is free for most countries on orders of $59 USD or more (threshold calculated in USD).

Express (tracked, private carrier)

  • Australia: 1–4 business days
  • Canada: 1–3 business days
  • Europe: 1–3 business days
  • Everywhere else†: 1–5 business days

† Express shipping is not available to Israel due to customs restrictions.

Private carriers may require a signature. Please provide a delivery address where someone can receive the package during the day.

Shipping costs vary by country and display in the shopping cart and at checkout after you enter your shipping address.

If I order with an expedited service, when will my order ship?

Orders placed by 1 p.m. EST on a business day are packed and shipped the same day. Expedited orders receive priority handling so they move to the front of our shipping queue.

Example:
Order before 1 p.m. Wednesday with 2-Day Shipping → arrives Friday.
Order after 1 p.m. Wednesday → ships Thursday and arrives Monday.

PO Boxes and Pack Stations can delay or block private-carrier expedited services. If you provide a PO Box for a 2-Day or Overnight service, we will ship to that address but cannot reship or refund shipping costs if delivery fails or is delayed.

How do customs and duties work?

All orders ship from the United States. U.S. orders do not have customs or duties.

International orders may be subject to VAT, customs fees, or import charges. These fees are set by your local government and are the recipient’s responsibility.

How long does it take to ship out orders?

98% of orders ship within one business day of being placed. Orders placed before 1 p.m. EST often ship the same day. Expedited services guarantee same-day processing unless delayed due to information requested for fulfillment.

How can you help if my package doesn't arrive on time?

If a U.S. order placed with a guaranteed expedited service arrives late (excluding acts of God), we will refund the shipping cost. Free Shipping and regular Expedited Shipping are non-guaranteed; these costs are not refundable for delays.

International shipping times are approximate. International shipping fees are refundable only if the carrier and we confirm that the package is lost.

How will I know my order has shipped? Will I get a tracking number?

We’ll email you tracking details when your order ships.

  • Tracking is included for all services except Economy Shipping outside the U.S. (We may upgrade some Economy orders to include tracking at our expense.)
  • If you have an account, you can find your tracking number in Order History.
  • To create an account, click here.

Carrier tracking updates can be delayed. Please allow time for updates to appear.

How does return shipping work?

We offer 365-Day Free Returns and Exchanges. See our Returns Page for details.

Where will my order ship from?

All orders ship from Atlanta, Georgia, USA.