Our shipping policies are designed to be fast, easy and great for you, which is why we ship FREE around the world with our network of distribution centers.
All estimated delivery times refer to standard business days, excluding weekends and holidays.
How does free shipping work?
What are the options for faster shipping in the US?
What are the options for faster shipping around the world?
If I order with an expedited service, when will my order ship?
What are Route tracking and Route+ Insurance?
How do customs and duties work?
How long does it take to ship out orders?
How can you help if my package doesn't arrive on time?
How will I know that my order has shipped?
Will I get a tracking number?
How does return shipping work?
Where will my order ship from?
Free shipping will be displayed at checkout, and has these timeframes:
- United States: 5 - 10 business days
- European Union: 4 - 10 business days (does not include tracking number)
- Everywhere Else: 30 - 45 business days (does not include tracking number)
Free shipping times are approximate and not guaranteed. Delivery times can be delayed by extreme weather conditions, high package volume and other factors, especially during the peak holiday season.
A collective slow down in mail systems and air traffic around the world due to COVID-19 has impacted transit times. We have tried to update our transit times to reflect these complications, and encourage you to select Premium shipping if you have concerns.
Customers shipping to Brazil, please click here.
For U.S. customers, we offer a handful of guaranteed expedited shipping services.
- 3 business days for $5.99
- 2 business days for $6.99 (or FREE with $35+ purchase)†
- 1-2 business days for $17.99
- Overnight for $29* (also business days)
U.S. orders must be placed by 1 p.m. EST to ship out that day.
*If you select overnight shipping but use a PO Box, we will send your order with USPS Priority Express service, which is a 1-2 day service. To avoid this please make sure that you do not use a PO Box as your address when choosing this service.
†Please note that Fedex has suspended its guaranteed delivery time for all services in light of the events surrounding COVID. While the overwhelming majority of packages do arrive on time, we apologize in advance for any delays with these services and our temporary adoption of this policy.
For non-U.S. customers there are two expedited services offered: Premium and Express.†
Premium Shipping is a tracked service sent from the United States and the general time frames are:
- Canada: 8 - 18 business days (includes tracking)
- Everywhere Else: 10 - 25 business days (includes tracking)
Express Shipping is a tracked service with Fedex, UPS, DHL, or TNT with these guaranteed time frames:
- Europe: 1 - 2 business days
- Everywhere Else: 1 - 5 business days
If you choose Express or Premium service, please make sure that you choose a delivery address where you can be reached during the day, as some private carriers will not leave the package with anyone but the designated recipient.
† Express shipping is not available to Israel due to customs delays and charges.
As long as you order by 1 p.m. EST on a U.S. business day, your order will be packed and shipped the same day. Please take into account business days and mail holidays when calculating which service you need for all expedited options, including Overnight.
For example, orders placed before 1 p.m. Wednesday with 2-Day Shipping will arrive Friday. Orders placed after 1 p.m. EST on Wednesday are the same as those ordered on Thursday and will arrive by Monday.
All expedited services include priority handling, so those orders will go to the front of our shipping queue, ensuring that some get into the mail stream even faster.
We want to get your package to you as fast as possible, so we may ship your order with a private carrier. Private carriers may not deliver to PO Boxes, which can cause delivery delays or failures. For expedited orders, please provide a street address (not a PO Box or Pack Station address). If a PO Box is provided as the shipping address, we will ship the order as requested, yet we cannot reship or refund shipping costs.
Route is a free premium tracking service via a mobile app that allows you to visually track all of your online orders in one place.
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Learn all about Route here.
All US orders ship from within the US and have no customs and duties.
Most European orders ship from within the EU and have no customs and duties. Occasionally, something isn't stocked in an EU warehouse and must be shipped from the US. In this event we will try to contact you in advance to offer possible alternatives that might ship from within the EU in order to minimize the possibility of customs.
Orders shipping anywhere else may have customs and duties, over which we have no control. The recipient is responsible for customs and duties.
98% of orders ship out within one business day of being placed. If your order is placed before 1 p.m. EST, there is a good chance it will be shipped out that same day, although this is not guaranteed unless you choose an expedited service.
If an order placed with an expedited service does not arrive by the scheduled delivery date - which will be determined based on available tracking information - then we will cheerfully refund the cost you paid for shipping.
You will receive an email with details when your order is shipped.
Most U.S. customers will receive a shipping notification email that includes a tracking number. Please remember that tracking isn't always updated in a timely fashion by shipping carriers, so please allow a little time for everything to register in their systems.
If your shipping address is outside of the U.S., you will get a tracking number if you choose Premium or Express service.
To learn about our 365 Day Free Returns and Exchange Policy and return shipping, please consult our Returns Page.
Customers in the US will almost always have their orders shipped from Alpharetta, GA.
European customers will have their orders shipped from our EU warehouse in Budapest, Hungary.
Customers in most other countries will have their orders shipped from our US warehouse, depending on the service chosen.